Goals of The Workshop

Although user experience is a widely used term, a considerable amount of discussion is still about the frameworks and models for user experience [3]. The industry, however, would greatly benefit of having the practical methods for user experience evaluation. We need to put UX evaluation from research into practice. This workshop's main goal is to offer an opportunity to transfer knowledge in both directions: from practitioners to academics for gaining insights about problems with putting UX into practice and from academics to practitioners to inform and inspire with UX research findings. To do so, we will collect experience reports, case studies, methods and tools for practical UX evaluation. We also expect to accept a few more theoretical position papers which explore the applicability of existing UX models to industry. Based on this material, the aim is to form a model for aligning the used methods against product development processes. Furthermore, challenges for the practical UX evaluation methods will be consolidated.

The questions explored in the workshop cover:

• What are the requirements to UX evaluation methods in product development, taking into account not only the pragmatic but especially the hedonic aspects?
• How do the UX models and methods developed in the academic community support the practical evaluation of UX?
• How early in product development can UX be evaluated? Is it possible to evaluate UX of a system already when only parts of it are functional?
• What is the applicability of different evaluation methods in different product development phases and product readiness stages? Which methods are suitable for early UX evaluation?
• How does UX of different application fields – such as mobile consumer services or devices, games, harvester machines, or taxation applications – and usage contexts differ? How should the evaluation approaches and methods differ for different fields?
• What are the product specific UX targets or goals in different application domains? Is it possible to find universal UX targets and evaluate UX against these targets?

The outcome model will be applicable as a guideline for UX researchers and practitioners in product development. A joint conference or journal paper will be written based on the results.