Fun and fast? Exploring the Factors of
Usability in Designing Successful Mobile Business Services workshop
In the past decade, mobile services have been developed for consumer and
entertainment usage. More recently, mobile services are starting to enter
business contexts in different types of companies in, for example, office
work, logistics, construction business, and health care. However, the
usability of these services depends on their suitability to the workers'
needs, tasks and processes in the business contexts. Mobile service
usability is affected by a multitude of intertwined factors, including
terminal design, service interaction, and compatibility of the
technologies used in the companies operating as part of a business
network. The context of use is quite complex, and it needs to be analysed
and modelled to ensure the success of the services in long-term,
This workshop aims at establishing a model of
comprehensive set of factors that affect the usability of mobile services
in business contexts. Based on the factors, methods for designing
successful mobile services can be developed. Researchers, practitioners
and business people are encouraged to attend in order to build a model
from a complete set of viewpoints.
The workshop is intended for both practitioners developing mobile services
and academics studying usability of mobile information systems in business
contexts. In addition, members of user organisations of mobile services
are encouraged to submit their positions on the factors affecting
The main goals of the workshop are:
- To define a set of key usability factors of successful
- To establish a model of comprehensive set of factors that affects
the usability and acceptance of mobile services in business contexts.
- To outline the potential design methods for the user-centered
design of successful mobile business services.
- To discuss what is the relationship and characteristics of
- To analyze the context of use in mobile business services in
different application (or business) areas.
- To investigate suitable ways to evaluate the key factors in real
world business use.
- To discuss ways to combine methods for measuring usability and
By bringing together experts interested in combining the research
traditions of usability and business performance, we hope to create
noteworthy results for academic community and an outline of suitable tools
for the practical mobile service development. The outcomes of the workshop
will be a framework which describes how to define and combine different
success factors in the field of mobile HCI and business.
If you have any questions about the workshop ,
please email to teija.vainio (at) tut.fi.